Contact Us

At Mummy's Jewels, your trust and satisfaction are paramount. We are committed to providing a secure, fair, and transparent gaming environment. Below you will find all the necessary information to contact us, understand our operations, and verify our regulatory compliance.

General Enquiries & Customer Support

Our dedicated support team is available to assist you with any questions, technical issues, or account queries. We offer multiple channels for your convenience.

Contact Methods:

Operating Hours & Response Times:

Responsible Gambling & Player Protection

We are fully committed to promoting responsible gambling and providing support for those who need it. We offer various tools and resources to help you manage your play.

Responsible Gambling Support:

• Dedicated Contact: For assistance with setting limits, self-exclusion, or any responsible gambling concerns, please contact our specialised team: [email protected]
• Self-Exclusion: Information and tools for self-exclusion are available in your account settings and through our support team.

External Support Organisations (UK):

If you or someone you know is struggling with gambling, please reach out to these independent organisations:

• GambleAware: Offers free, confidential help and advice, and directs to treatment services.
  • Website: www.gambleaware.org
• National Gambling Treatment Service: A network of organisations across Great Britain that provides free, confidential treatment and support for anyone experiencing gambling-related harms.
  • Website: National Gambling Treatment Service

Dispute Resolution

We aim to resolve all player complaints fairly and efficiently. If you have a complaint, please follow our internal procedure first.

Internal Complaint Procedure:

1. Contact our Customer Support team via live chat, phone, or email ([email protected]) with details of your complaint.
2. We will acknowledge your complaint within 24 hours and provide a unique reference number.
3. We aim to resolve all complaints within 8 weeks. You will be kept informed of our progress.

Alternative Dispute Resolution (ADR) Provider:

If you are not satisfied with the resolution provided by Mummy's Jewels Entertainment Ltd. after completing our internal complaints procedure, you have the right to refer your dispute to our appointed Alternative Dispute Resolution (ADR) entity:

Security, Fairness & Trust

Your security and the fairness of our games are our top priorities. We employ industry-leading technologies and undergo regular audits to ensure a trustworthy gaming experience.

Security Measures:

• SSL/TLS Encryption: Our website uses advanced SSL/TLS encryption to protect all your personal and financial data. You can verify this by the padlock icon in your browser's address bar.
• PCI DSS Compliance: We are fully compliant with Payment Card Industry Data Security Standard (PCI DSS) requirements, ensuring secure processing of all payment transactions.
• ISO 27001 Certification: Our information security management systems are certified to ISO 27001 standards, demonstrating our commitment to robust data protection.

Fairness & Auditing:

• eCOGRA Certified: Our games and Random Number Generators (RNGs) are regularly tested and certified by eCOGRA, an internationally approved testing agency, ensuring fair and honest payouts.
• GLI Tested RNG: Our Random Number Generators (RNGs) are independently audited and certified by Gaming Laboratories International (GLI), guaranteeing randomness and unpredictability of game outcomes.
• Return to Player (RTP) Reports: Our game RTPs are regularly audited and publicly available for transparency.
• Segregated Player Funds: Player funds are held in segregated bank accounts, separate from our operational funds, ensuring your deposits are protected and available for withdrawal at all times.

Industry Associations:

We are proud members of leading industry bodies that promote high standards and best practices:

• Betting and Gaming Council (BGC): The BGC represents over 90% of the UK's regulated betting and gaming sector, promoting safer gambling and integrity.
  • Website: bettingandgamingcouncil.com

Data Protection

We are committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (GDPR) and relevant UK data protection laws.

Data Protection Officer (DPO):

For any questions or concerns regarding your personal data, please contact our Data Protection Officer:

• Email: [email protected]

For more information, please refer to our comprehensive Privacy Policy.